Course overview    

Relative to facilities management, performance management is considered a management tool that helps managers monitor and evaluate the value of FM services to the demand organization, end-user as well as other relevant stakeholdersUnderstanding these key performance measurements helps the FM to channel its focus on the value dimension perceived as a key expectation of these stakeholders. This course is designed to educate managers on how to develop and link FM strategies to stakeholders’ performance management and those various tools required as a facility manager to communicate performance down the line.  

Learning outcome:  

  • Understand organizational strategy and how it is formulated  

  • Develop and link FM strategy to organizational performance management  

  • Learn the various tools necessary to communicate FM performance down the line    

Designed for    

This course is designed to help managers how to quantify and measure the value of the FM service.  

This course is suitable for a range of professionals but will immensely benefit:    

  • Contract Procurement Managers interfacing with FM 

  • Admin Manager 

  • Property Managers 

  • Facility Manager etc.

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Ukeme is an IRCA-certified QMS Auditor, with competence in implementing ISO 9001:2015. He is also a Certified KPI Professional from the KPI Institute, Australia; with skills in Business Strategy Formulation, Production Planning and Performance Management. He facilitates the course, “Managing performance for Facilities Management business”.
5 total


  • Robert Ejebanya Auta

    Performance management

    The content was easily understood as the facilitator dealt with the contents in a simple but concise manner.
  • kpeme osusu

    Performance Management Techniques in Fm

    I have heard and used some terminologys but today its am eye opener to activity use and give attention to follow up in addition to strategy to become not only effective but efficient in cor porate vision with the demand organization. Well informed class indeed. i enjoy it.
  • Temitope Adeyemi

    Performance management in Facilities management

    It's really an impactful section. Give me give more clarity on the concept of key performance index and it's usefulness in performance evaluation and rating
  • Priscilla Imion

    Performance Measurement Techniques for Facility Managers

    Course Content was quite informative and insightful.

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